PERSONAL DATA
GreenFlights attaches great importance to the protection of your personal data and ensures compliance with the protective provisions relating to privacy.
GreenFlights only collects personal information necessary to process the customer's order, including surname, first name, postal address, email address, telephone number, bank details.
The collection of this data allows GreenFlights to manage customer requests and ensure the execution of orders placed on the Site. The data is communicated to travel suppliers for the proper execution of orders.
Certain information must be provided to GreenFlights Entreprise; they are marked visibly with an asterisk. In the absence of provision of this information by the customer, his request cannot be processed. The other information requested is optional.
Personal data may also be used by Selectour Afat Entreprise in order to:
We inform you that personal data may be subject to a processing operation by a subcontractor, exclusively for the performance of technical operations intended for the purposes set out above. GreenFlights will ensure that the subcontractor presents sufficient guarantees to ensure the implementation of the security and confidentiality measures imposed by law.
The personal data collected by GreenFlights will in no case be transmitted to third parties, without your express consent.
Internet users who do not wish to be the subject of commercial prospecting by telephone can register free of charge on a list opposing telephone canvassing.
INTELLECTUAL PROPERTY
The Site and all of its content are the exclusive property of GreenFlights. GreenFlights is the exclusive owner of the intellectual property rights (trademark rights, copyright, image rights) relating to the GreenFlights Site and its content, under the provisions of the Intellectual Property Code and international legislation, unless they are mentioned as belonging to third parties. The GreenFlights names and logos displayed on the Site are the registered trademarks of GreenFlights.
The Internet user has no right or license to use any of the brands mentioned. Any representation, reproduction or use of the form or content of the Site is strictly prohibited and subject to the prior authorization of GreenFlights, under penalty of prosecution for infringement, and must display the clear and legible mention of the url address of the Site.
TERMS OF USE
The Site is available on an “as is” basis and is only accessible when available.
GreenFlights will not be liable if the Site proves to be inaccessible during any maintenance operations or for any other technical reason, such as configuration faults, computer virus or anomaly, independent of GreenFlights
GreenFlights reserves the right to modify at any time the appearance of the entire Site and its contents, links and images, including availability, descriptions and characteristics of the services and services offered, information,
The general conditions of sale
GENERAL CONDITIONS OF SALE
These General Conditions of Sale govern the sale of travel, packages or stays and services offered on the Site, within the meaning of the Tourism Code. In accordance with article R. 211-12 of the Tourism Code, the following extracts are reproduced in full:
Article R211-3
Subject to the exclusions provided for in the third and fourth paragraphs of Article L. 211-7, any offer and sale of travel or holiday services shall give rise to the delivery of appropriate documents which comply with the rules defined by this section.
In the event of the sale of air transport tickets or tickets on a regular line not accompanied by services linked to this transport, the seller shall deliver to the buyer one or more passenger tickets for the entire journey, issued by the carrier or under his responsibility. In the case of transport on demand, the name and address of the carrier, on whose behalf the tickets are issued, must be mentioned.
The separate invoicing of the various elements of the same tourist package does not exempt the seller from the obligations imposed on him by the regulatory provisions of this section.
Article R211-3-1
The exchange of pre-contractual information or the provision of contractual conditions is carried out in writing. They can be done electronically under the conditions of validity and exercise provided for in articles 1125 to 1127-6, 1176 and 1177 of the Civil Code. The name or business name and address of the seller are mentioned as well as the indication of his registration in the register provided for in a of Article L. 141-3 or, where applicable, the name, address and indication of the registration of the federation or union mentioned in the second paragraph of article R. 211-2.
Article R211-4
Prior to the conclusion of the contract, the seller must communicate to the consumer information on the prices, dates and other constituent elements of the services provided during the trip or stay such as:
Article R211-5
The prior information given to the consumer binds the seller, unless in this the seller has expressly reserved the right to modify certain elements. The seller must, in this case, clearly indicate to what extent this modification can occur and on what elements.
In any case, the modifications made to the prior information must be communicated to the consumer before the conclusion of the contract.
Article R211-6
The contract concluded between the seller and the buyer must be in writing, drawn up in duplicate, one of which is given to the buyer, and signed by both parties. When the contract is concluded electronically, articles 1125 to 1127-6, 1176 and 1177 of the Civil Code apply. The contract must include the following clauses:
Article R211-7
The buyer may assign his contract to a transferee who fulfills the same conditions as him to carry out the trip or the stay, as long as this contract has not produced any effect.
Unless stipulated more favorable to the transferor, the latter is required to inform the seller of his decision by any means allowing him to obtain an acknowledgment of receipt no later than seven days before the start of the trip. In the case of a cruise, this period is extended to fifteen days. This assignment is not subject, under any circumstances, to prior authorization from the seller.
Article R211-8
When the contract includes an express possibility of price revision, within the limits provided for in Article L. 211-12, it must mention the precise methods of calculating, both upwards and downwards, price variations, and in particular the amount of transport costs and related taxes, the currency or currencies which may have an impact on the price of the trip or stay, the part of the price to which the variation applies, the course of the currency or currencies retained as a reference when establishing the price appearing in the contract.
Article R211-9
When, before the departure of the buyer, the seller finds himself forced to make a modification to one of the essential elements of the contract, such as a significant increase in the price, and when he disregards the information obligation mentioned in 13° of article R. 211-4, the buyer may, without prejudice to recourse for compensation for any damage suffered, and after having been informed by the seller by any means making it possible to obtain an acknowledgment of receipt:
Article R211-10
In the case provided for in Article L. 211-14, when, before the buyer's departure, the seller cancels the trip or stay, he must inform the buyer by any means allowing him to obtain an acknowledgment of receipt; the buyer, without prejudging recourse for compensation for any damage suffered, obtains from the seller the immediate reimbursement and without penalty of the sums paid; the buyer receives, in this case, an indemnity at least equal to the penalty he would have borne if the cancellation had taken place by him on that date.
The provisions of this article do not in any way prevent the conclusion of an amicable agreement having as its object the acceptance, by the buyer, of a journey or alternative stay proposed by the seller.
Article R211-11
When, after the departure of the buyer, the seller is unable to provide a major part of the services provided for in the contract representing a significant percentage of the price honored by the buyer, the seller must immediately take the following measures without prejudge claims for compensation for any damage suffered:
The provisions of this article are applicable in the event of non-compliance with the obligation provided for in 13° of article R. 211-4.
SPECIFIC CONDITIONS OF SALE
In accordance with Articles L.221-2 and L.221-28 of the Consumer Code, this contract is not subject to a right of withdrawal.
These Special Conditions of Sale have been drawn up in accordance with Articles L.211-1 and following of the Tourism Code, setting the conditions for the exercise of activities relating to the organization and sale of trips and stays, the exclusion of the sale of dry flights. They also take into account European regulations and international conventions, particularly with regard to air transport. They are brought to the attention of the customer before the signing of his sales contract and form part of the prior information referred to in article R. 211-6 of the Tourism Code.
GreenFlights may modify the content of these Special Conditions of Sale, which are up to date when they are put online and consulted by the Internet user. The provisions mentioned below, including prices, cancel and replace all previous information.
These Conditions are supplemented by the Special Conditions of Sale of the supplier of each service.
Whatever the method of booking his package or his tourist service, the customer acknowledges having read these Special Conditions of Sale, the conditions specific to the travel supplier concerned as well as the description of the service chosen on the Site.
1. TOURIST SERVICE BOOKING PROCESS
1.1. The Site presents tourist services developed by various referenced suppliers, such as hoteliers, tour operators, transporters (airlines, cruise companies, etc.) or offered by partner centres.
DE GreenFlights for hotels and airlines
For any service offered on the Site, the conditions of sale specific to each travel supplier or center concerned by the reserved service also apply. These conditions include provisions concerning in particular the methods of payment, cancellations or modifications of reservations, reimbursement, the obligations of the parties to the contract, responsibility.
1.2 the GreenFlights Site therefore acts as an intermediary:
The Special Conditions of Sale of service providers or hotel reservation centers (Boscolo – Chase International – Transhotel – TravelCube) or air / train (SNCF and airlines)
In these Conditions , "The Site" or "the Agency" also refers to the seller Agency responsible for the reservation file and the customer's travel contract, whether the reservation was made online or in a physical Agency.
2. REGISTRATION
The customer formulates his requests by means of the online quote and reservation forms which will confirm the price of the services chosen.
After confirmation by the Site, the customer will in turn confirm his reservation and will proceed to the full online payment of the price of the service by means of his credit card.
The customer will receive a confirmation email from the Site.
The confirmed reservation form corresponds to the travel contract and includes the description of the service and its essential characteristics, as well as the price and the conditions of cancellation, modification and insurance chosen by the customer.
Please note Flight or hotel reservations are non-refundable.
the first modification is free the second is charged
The airlines may at any time require the issuance or advance payment without possible refund of the tickets included in the package in the event of cancellation or modification. In this case, or if the customer requires the early issuance of his ticket, the conditions for modifying or canceling the package may be modified: The Site will inform the customer in accordance with the provisions of the Tourism Code.
The services offered on the Site are updated as soon as the communication is made by the suppliers; the reservation can only be considered final after confirmation by the Travel Agency.
The customer does not benefit from the right of withdrawal for the purchase of tourist services online in accordance with article L.221-28 of the Consumer Code.
3. SERVICES AND PACKAGE PRICES
The descriptive sheets of the trips and stays expressly mention what is included in the price.
The prices retained in the travel contracts were calculated on the basis of exchange rates, air fares and land services known at the time of signing the contract. They are communicated in real time when they are published on the Site.
The prices given are indivisible and any waiver of services included in the package or any interruption of travel due to the client (even in the event of hospitalization or early repatriation), cannot give rise to reimbursement, unless specific insurance is provided.
The prices indicated correspond to a fixed price per person, on the basis of a double room, including VAT, and are denominated in euros. They must be confirmed by the Travel Agency at the time of registration. Prices are calculated as a flat rate according to the number of nights and not days.
They include air, sea and land transport, transfers as indicated on the routes, taxes known on the day of registration, administration fees, accommodation, visits and excursions included in the program and not mentioned as optional.
Unless otherwise specified in the travel contract, prices do not include the cost of obtaining visas and passports, tips and miscellaneous gratuities, personal expenses and optional baggage, cancellation and assistance insurance, drinks, or certain mandatory services. such as local taxes, New Year's Eve or special occasion dinner supplement, visa fees, etc. the Site declines all responsibility for personal purchases on site.
Occupants of the same room must subscribe to the same pension.
Full payment for all transport tickets alone, insurance and car rentals is required at the time of booking, according to the means of payment mentioned on the Site.
4. PRICE REVISION
The revision of the price of tourist packages is subject to the Special Conditions of Sale of each supplier communicated to the customer when booking and reported on the sales contract.
5. PROMOTIONS AND LAST MINUTE SALES
Promotions and last minute sales (LMD) are sometimes offered. It is therefore possible that for an identical journey, certain fares may be different depending on the booking period. Customers who have paid the higher rate will in no case be eligible for a retroactive refund, corresponding to the difference between the price paid and the promotional price. Discounts cannot be combined with promotions.
6. ADMINISTRATIVE AND HEALTH FORMALITIES
The Site informs customers who are French, European or nationals of a country in the European Economic Area that they must make arrangements with regard to the police and health regulations applicable at any time during the trip.
Non-European foreign nationals or non-EEA nationals must contact their consular authority, under their sole responsibility, in order to find out about the formalities required for the planned trip and the time required depending on the departure date. It is not up to the Site or the agency to provide this information or to ask clients about their nationality.
If the trip concerns minor children, it is up to the parents to comply with the instructions given to them; each child must be provided with a personal identity document with photograph. Family booklets are not identity documents.
Under no circumstances can the Site replace the individual responsibility of customers who must take charge of obtaining all the formalities before departure (passport generally valid for 6 months after the date of return from the trip, visa, certificate of health, etc.) and for the entire duration of the trip, including the completion of customs formalities in countries regulating the export of objects.
Non-compliance with formalities, the impossibility of a customer to present administrative documents in order, whatever the reason leading to a delay, the refusal to board the customer or the prohibition to enter foreign territory , remain under the responsibility of the customer who bears the costs incurred, without the Site refunding or replacing said trip.
Customers must pay particular attention - under their sole responsibility - to the conformity of the surnames and first names indicated when booking and confirmed when concluding their travel contract with the information on their valid identity papers (username, married name etc.)
7. DURATION OF THE TRIP
The duration of the trip includes the days of departure and return, from the time of departure from the airport on the day of departure, until the time of landing of the flight on the day of return. Unless otherwise specified, given the often random flight schedules, it should be considered that the first and last days of the trip will be devoted to transport and will not include any service at the place of stay. On certain dates, stays of two or three weeks on special flights may not be available for sale, or may be offered in limited numbers.
8. HOTELS
The classification of hotels by stars or by category presented on the Site always results from the decisions of the Tourism authorities, according to local standards which may be different from French or international standards.
The practices of the international hotel industry imply that participants take possession of the room from 2 p.m. and release it before noon, regardless of the time of departure or arrival.
Single rooms are often smaller and less well located in the hotel than the others, even if a supplement is requested for this. In most hotels, triple rooms are double rooms with an extra bed. This formula, which avoids the payment of a single room supplement for the third person, therefore involves some disadvantages, particularly in terms of space available in the room. They are not recommended for three adults.
In the event of a half-board stay, each night spent on site corresponds to a breakfast and a dinner. Thus, in case of late arrival and early departure, no meals will be provided on the first and last day. It is the same in case of stay in full board.
In the event of theft in hotels, the liability of the Site will be limited in accordance with the rules of the Civil Code. In general, hotels have safes (free or paid) which it is recommended to use.
Access to discotheques in hotel establishments is prohibited for persons under 18 years of age. An ID may be requested.
The "All Inclusive" formula allows unlimited consumption of certain alcohols for adults. Alcohol abuse is dangerous. The Site cannot be held responsible for behavior or accidents occurring to customers in a state of intoxication.
The activities and leisure offered by the hotels may present risks for which the Site cannot be held responsible in the event of an accident.
The images displayed on the Site are provided by way of illustration of the services: The Site does not guarantee that they always correspond exactly to the services reserved by the customer (for example: image of a higher category room in the product description whereas the customer has booked a standard room; sea view while the room is located elsewhere, etc.).
9. AIR TRANSPORT
The consequences of accidents or incidents that may occur during the performance of air transport are governed by the Warsaw Conventions of October 12, 1929 as amended and the Montreal Conventions of May 28, 1999, the limitations of liability of which could benefit the Site, in case of liability and according to article L211-16 of the Tourism Code.
The conditions of carriage are recalled on the back of the tickets or communicated at the same time as its issue.
All times are given as an indication as soon as they are available and can be modified, even after confirmation at the initiative of the airline. Any seat not used on the outward or return journey cannot be refunded.
Given the intensification of air traffic, events beyond the Site's control (strikes, technical incidents, air delays) may take place and are governed in particular by European Regulation No. 261/2004 of February 11, 2004 relating to the refusal boarding, cancellations and significant flight delays, the limitations of which may benefit the Site. Moreover, an airport change can occur in any city. A technical or additional stopover may be scheduled by the airline without the Site having time to inform customers.
The list of airlines used in the trips offered is communicated in accordance with the provisions of articles R.211-15 et seq. of the Tourism Code. A confirmation of the identity of the airline will be communicated to the customer during registration and no later than 8 days before departure. A modification may occur before departure and the customer will be informed of this at the latest when boarding.
For charter flights whose duration does not exceed two hours, no meals on board will be served. On some flights, alcoholic beverages are chargeable.
In accordance with EC Regulation No. 1107/2006, the customer with a disability or reduced mobility requiring special attention, due to his physical or intellectual condition or his age, is required to inform the Site before his reservation, and no later than 48 hours before the flight's published departure time. The Site or the air carrier may advise against or refuse to a customer with a disability or reduced mobility the reservation of a trip including air transport, when the security requirements or the configuration of the aircraft make such transport impossible. The Site or the air carrier may also require the accompaniment of this customer by a person capable of providing assistance.
In accordance with article L. 224-66 of the Consumer Code, in the event of non-use of your plane ticket, you have the possibility of being reimbursed, on request, for the "airport taxes" relating to it. . Reimbursement will be subject to an invoicing of costs, within the limit of 20% of the amount reimbursed, except in the case of a request filed online.
10. COMPLAINTS
When a customer notices that a service is not provided as planned, in order not to suffer any inconvenience for the duration of his stay, he must immediately notify the local representative of the travel supplier with whom he has contracted or the guide present in order to settle the dispute on the spot. Observations on the progress of the trip must reach the Agency concerned within 30 days of return, by registered mail with acknowledgment of receipt, accompanied by the appropriate supporting documents. Otherwise, the file will not be treated as a priority.
After contacting the Agency and, in the absence of a satisfactory response within 60 days, the client may contact the Tourism and Travel mediator whose contact details and referral methods are available on the site:www.mtv.travel .
The possible delivery of questionnaires by the service provider or supplier at the end of the trip is only intended to establish statistics on the services. They cannot therefore, under any circumstances, be considered as part of the customer's after-sales file.
11. BAGGAGE-PERSONAL EFFECTS
The Agency cannot be held responsible in the event of loss, theft or damage to luggage or personal effects during the trip. In the event of a problem, it is recommended that customers have the facts noted by the competent local authorities (filing of a complaint).
During air transport, the liability of the airlines is limited or excluded in the event of loss, damage or delay of luggage, according to the aforementioned Warsaw and Montreal conventions; these agreements may also benefit the Agency in the event of its liability.
Any complaint must be immediately filed at the airport by the customer himself with the services of the carrier or the airport and as soon as the damage is observed.
No baggage insurance is included in the prices of the services offered on the Site. However, insurance may be offered by one of our insurance providers.
IMPORTANT: if you are taking medication, keep it in the cabin with you in hand luggage (with prescriptions), do not leave it in the hold. It is also recommended to keep your valuables with you in hand luggage: camera, camcorder, glasses, apartment keys, car keys, jewellery, etc. if they are authorized in the cabin and within the limit of the weight authorized in the cabin by the carrier. In addition to the objects already prohibited, passengers must respect the new restrictions on liquids contained in cabin baggage introduced since November 6, 2006; during security checks, passengers must present separately a closed transparent plastic bag of a format of approximately 20cm by 20cm, bottles and tubes of 100ml maximum each).
12. LIABILITY
The Agency holds the legal and administrative authorizations issued by the competent French authorities, guaranteeing customers the proper performance of the services purchased.
In the case of tourist packages, the responsibility of the seller of the tourist service is defined in article L.211-16 of the Tourism Code and cannot be engaged in the event of contractual non-performance on the part of the customer, in the event of made by a third party or in the event of force majeure.
Excluding tourist packages (for example, car rental only), the automatic liability provided for in the aforementioned article is excluded, in accordance with article L.211-16 of the Tourism Code.
The Travel Agency's liability may be limited by that of its own service providers by the application of international conventions, in particular for air transport, the Warsaw conventions of October 12, 1929 as amended and the Montreal conventions of May 28, 1999 (article L211 -16 of the Tourism Code).
The Site cannot be held responsible for changes in dates, times or routes, change of airport on return, deletion or modification of part of the program caused by external events such as strikes without notice. , technical incidents, air overloads, bad weather, epidemics, change of flight or any other case of force majeure, due to third parties unrelated to the provision of the services provided for in the contract or the poor performance of the contract attributable to the customer.
It may happen for reasons relating to the period, attendance or decisions of the hoteliers on site, that the equipment is insufficient in the places of stay or that certain activities are suspended.
The Site shall not be liable in the event of an incident occurring during services purchased directly on site by the customer from an external service provider or resulting from a personal initiative of the customer.
13. INSURANCE
The Agency communicates to the customer the conditions of the specific cancellation, assistance and repatriation insurance before the confirmation of the travel reservation, by means of a link to the said conditions which the customer can print.
At the latest at the time of registration, the customer may take out a specific insurance contract according to two options: Multi-risk or Cancellation.
If the client provides evidence of a previous guarantee for the risks covered by the insurance taken out, the client has the possibility of terminating this insurance free of charge within a period of fourteen (14) days and as long as no guarantee has been put implemented.
The customer may choose not to take out any additional insurance.
14. CANCELLATION CONDITIONS
a. Cancellation by the customer
Any request for cancellation of registration from the customer must be made either by email and will result, whatever the trip or stay, except for specific conditions , in cancellation fees calculated according to the scales provided for in the specific conditions for each travel providers. GreenFlights (non-refundable service) changeable & once free of charge the second time paying
In the event of cancellation of any service, the insurance premium, visa fees if applicable, administration fees and ticketing fees are non-refundable.
b. Cancellation by a travel supplier
If a travel supplier decides to cancel the trip or stay before departure, the customer will be notified by any means allowing receipt to be acknowledged. If an amicable agreement on a substitute trip or stay proves impossible, it is advisable to refer to the specific conditions for each travel supplier regarding the reimbursement of the sums paid by the customer and the cancellation indemnity.
15. CHANGES TO CONTRACT
Reference should be made to the Terms and Conditions specific to each travel supplier, which form an integral part of the travel contract, with regard to the conditions for contract modifications.
a. Changes by customer
A postponement of date or a change of destination is generally considered as a cancellation (cf. Article 14). A change of name is not considered as a modification, but as a transfer of contract and therefore involves the costs provided for in Article 16. Any modification of the services by the customer on site cannot give rise to reimbursement (stay shortened by example), as well as any unused service.
b. Changes by a travel supplier
If, before departure, an external event imposing itself on a travel supplier within the meaning of article L.211-13 of the Tourism Code, forces it to modify an essential element of the contract concluded by the Agency with the customer , the Site will notify the customer by any means allowing receipt thereof to be acknowledged, as quickly as possible and will formulate proposals (modification of the trip or replacement trip).
When a minimum number of participants is required for the realization of a circuit or a trip and that this number is not reached, the Site informs the customer at least 21 days before the departure date. The customer will then be offered an alternative solution at the current rate, or a full refund of the sums paid.
16. ASSIGNMENT OF CONTRACT
When the contract relates to a stay or a circuit, the customer can assign it to a third party.
The customer must imperatively inform the Agency of the transfer of the contract by any means allowing receipt of it to be acknowledged, at the latest 7 days before the date of the start of the trip (15 days for a cruise), indicating precisely the name and address of the transferee and of the participant in the trip, and justifying that the latter fulfills the same conditions as him to carry out the stay or the trip.
On the other hand, the client cannot transfer his or her insurance contracts. In addition, in the event of air transport if the ticket is issued, it will not be exchangeable or refundable by the airlines and therefore the transfer of the travel contract may be assimilated to a cancellation generating the costs provided for in the Conditions . Particulars of Vendor's Sale.
17. APPLICABLE LAW
The contracts concluded between the Agency and the client are subject to French law.